I was charged but didn't receive my purchase (iOS)

We always make sure you get what you paid for. Here’s what you should do:Restart the game Update the in-game data Take a screenshot of the r...

I was charged but didn't receive my purchase (Android and Amazon)

We always make sure you get what you paid for. Here’s what you should do:Restart the game Update the in-game data Take a screenshot of the r...

I was charged but didn't receive my purchase (Facebook and Windows)

We always make sure you get what you paid for. Here’s what you should do:Restart the game Update the in-game data Take a screenshot of the r...

Why did I pay more than advertised in the game?

All prices in the game are set in American dollars. When you make a purchase, your payment provider automatically converts it into the curre...

I was charged for an order I didn't make

There is no possible way your card can be charged without your confirmation. Nevertheless, if you found a purchase you don’t remember m...

I purchased four times but didn’t get my free fifth package

The rule "get every 5th of its kind for free" applies exclusively to the purchases that have the same price in the Buy Menu and have been ma...

Can I cash out my winnings?

 Since our game is free to play, there is no way to cash out your winnings. It is forbidden by Facebook, Apple App Store, and Google ...