How to register an account in LuckyZino?

You can register for LuckyZino using your email, Facebook, or Google account. Follow the steps below to create your account and start playin...

Why do I need to verify my email during registration?

Login verification is an extra layer of security that helps protect your account. It ensures that only you can access your account by confir...

Why do I need to verify my phone number?

When you sign up for Luckyzino, we do require a phone number for security reasons. This allows us to verify you and keep your account safe.A...

Why do I get the error message “We failed to verify this number. Please try again”?

This can be due to one of the following reasons:Please make sure that the mobile number you have provided is correct and a valid US number. ...

Why do I need to enter my DOB (date of birth) for verification?

DOB verification is a key part of our KYC  process. It helps us confirm that you meet the legal age requirements for using our platform...

What is the process of ID verification?

Verifying your identity is a simple and secure process designed to protect your account and ensure compliance with sweepstakes regulations. ...

Why do I need to verify my residential address?

Our system typically checks your location automatically during login to ensure compliance with regional regulations. In most cases, this pro...

Which documents can I use to verify my residential address?

To verify your current residential address, you’ll need to submit a clear photo or scan of an official document that meets the following cri...

Can I have multiple addresses on my account?

Our system only allows one residential address to be active on your account at any given time. This is because:Regulatory Requirements: We m...

My location is mistakenly blocked from accessing the site - What can I do?

If you are not in Alabama, Arizona, Connecticut, Idaho, Kentucky, Louisiana, Michigan, Montana, Nevada, New York, Tennessee, Washington, and...

How to verify my bank account?

Bank account verification can typically be triggered from our Redemption page. You will be asked to choose whether to link your bank ac...

Which documents should I provide to verify my bank account?

To verify your bank account, we may request a document that confirms the ownership and details of your account.Accepted Documents Include:Ba...

What is a source of funds review?

A source of funds review helps us ensure that the funds used to purchase Gold Coins on our platform are legitimate and align with our compli...

What kind of documents can I provide for the source of funds review questions?

You will find a list of acceptable documents within each section of the form.Please ensure that your name and the document's date are clearl...

What happens if I don’t complete a source of funds review?

You have the right to refuse to complete a source of funds review; however, please note that declining to provide the requested information ...