At LuckyZino, we are committed to providing a safe and enjoyable gaming experience. We encourage responsible play and offer tools to help you stay in control of your gaming habits.

We believe gaming should always be fun and entertaining. If you ever feel the need to take a break or close your account, we offer various options to help manage your gameplay.

Take a Break

If you need a short break from gaming, you can temporarily suspend your account for 1 day, 3 days, 7 days, 14 days, or 30 days. During this period, you will not be able to log in or access your account.

Self-Exclusion

For those who want to stop using our platform, we offer Self-Exclusion options. After being self-excluded, you will not be able to log in, play, or receive any marketing communications.

Account Closure

If you wish to permanently close your account, you can choose the Account Closure option. This is a permanent action that deactivates your account, and unlike Take a Break or Self-Exclusion, it cannot be reversed. Once closed, your account cannot be reactivated.

You can activate Take a Break, Self-Exclusion, and Account Closure directly from your Luckyzino account through the Settings section or by contacting our customer service via chat window or at support@luckyzino.com.

If you need further assistance, there is an organization that provides confidential help and support for problem gaming:

At LuckyZino, your well-being matters. Play responsibly and enjoy the experience!