If you encounter issues with your bank transfer redemption:

1. Transfer Delays

  • Bank processing times vary by institution
  • Weekends and holidays may extend processing time
  • First-time transfers typically take longer
  • Check with your bank if funds don't appear after 7 business days

2. Incorrect Banking Information

  • Double-check all account and routing numbers
  • Verify the account holder's name matches exactly
  • Confirm account type (checking vs. savings)
  • Submit updated information if needed

3. Rejected Transfers

Common reasons for rejection include:

  • Closed accounts
  • Frozen accounts
  • Incorrect account information
  • Account restrictions

You'll be notified if your transfer is rejected. You can submit updated banking information for processing verification issues:

  • If your verification is incomplete or expired
  • If documentation is unclear or inconsistent
  • If additional security checks are required