For security and compliance purposes, your account must be verified before your first redemption. This one-time process helps us ensure your prizes go to the right person and comply with legal requirements.

Verification Levels:

  1. Basic Verification (Required for all redemptions)

    • Identity verification

    • Address verification

    • Phone number verification

    • Bank account verification

    • Email verification

    • Maximum redemption: 2,000 Sweeps Coins per transaction

  2. Enhanced Verification (Required for larger redemptions)

    • All Basic Verification requirements

    • Video verification call may be required

    • Bank account verification

    • Additional documentation may be required

    • Maximum redemption: 5,000 Sweeps Coins per transaction

Verification Requirements:

  1. Identity Verification

    • Government-issued photo ID (driver's license, passport, or state ID)

    • Must be current (not expired)

    • Must clearly show your name, photo, date of birth, and expiration date

    • Must match the name on your Luckyzino account

    • Both front and back of ID required

    • Holographic elements must be visible

    • No glare or obstruction of important information

  2. Address Verification

    • A utility bill, bank or credit card statement, lease or rental agreement, mortgage statement, or government-issued letter (e.g., tax notice, social security letter). Documents must be dated within the last 90 days

    • Must clearly show your full name, current residential address, issue date, and the issuer’s name or logo (if applicable)

    • Must match the address on your Luckyzino account

    • Digital statements acceptable if they include all relevant information

    • PO boxes not accepted as primary residence

    • Temporary addresses may require additional verification

  3. Bank Account Verification

    • Recent bank statement (within last 3 months)

    • Statement must show account holder name, bank name, and partial account number

    • Account holder name must match your verified identity

    • We may use micro-deposits to verify account ownership

    • Joint accounts acceptable if your name is listed as an account holder

  4. Tax Documentation (for redemptions totaling $600+ annually)

    • Completed W-9 form with your:

      • Full legal name

      • Current address

      • Social Security Number (SSN) or Tax Identification Number (TIN)

      • Signature and date

    • Information must match your verification documents

How to Complete Verification:

  1. Log in to your Luckyzino account

  2. Go to "Account Settings" > "Verify"

  3. Upload clear photos or scans of your verification documents

    • Files must be in JPG, PNG, or PDF format

    • Maximum file size: 5MB per document

    • All text must be clearly visible

    • Color images preferred

    • Scans must be complete (all corners visible)

    • Take photos in good lighting with no glare or shadows

  4. Complete the phone verification

  5. Submit your documents for review

  6. Wait for verification approval

    • Typically completed within 24-48 hours

    • You'll receive an email notification once verified

    • If additional information is needed, you'll be contacted via email

For additional security, we may request a selfie holding your ID or a video verification call for certain high-value redemptions or if there are discrepancies in your documentation.