Your first redemption at LuckyZino will follow a special process to ensure security:

1. Enhanced Verification

   • All first-time redeemers must complete full account verification

   • A brief video verification call may be required

   • Verification typically completed within 24-48 hours

2. Bank Account Verification

   • First-time bank account verification required

   • May include micro-deposits to verify account ownership

   • You'll need to confirm deposit amounts to complete verification

3. Lower Initial Limits

   • First redemption limited to 1,000 Sweeps Coins maximum

   • Subsequent redemptions can be for higher amounts

4. Extended Processing Time

   • First redemptions typically take 1-3 business days longer than standard

   • This additional time allows for thorough security checks

5. Guided Experience

   • Step-by-step instructions provided during your first redemption

   • Customer support available to assist via chat window in the Settings

After completing your first successful redemption, future redemptions will be faster and may qualify for higher limits and expedited processing.