For refunds on purchases made via bank transfer:
Log in to your account
Contact the support team via the chat window or at support@luckyzino.com
Add the following information to your message:
Transaction date and amount
Bank account details used for the original purchase
Reference number from your bank statement
Detailed explanation for the refund request
Supporting documentation (if applicable)
Submit your request
Our finance team will review your request (the whole process may take up to 30 business days)
For bank transfer refunds:
Verification of the original transaction may take longer than card refunds
Bank account ownership will be verified before processing
Additional documentation may be required to confirm account details
