At LuckyZino, we are committed to providing a safe and enjoyable gaming experience. We encourage responsible play and offer tools to help you stay in control of your gaming habits.

We believe gaming should always be fun and entertaining. If you ever feel the need to take a break or close your account, we offer various options to help manage your gameplay.

Take a Break

If you need a short break from gaming, you can temporarily suspend your account for 1 day, 3 days, 7 days, 14 days, or 30 days. During this period, you will not be able to log in or access your account.

Self-Exclusion

For those who want to stop using our platform, we offer Self-Exclusion options. After being self-excluded, you will not be able to log in, play, or receive any marketing communications.

Limit Gameplay

If you’d like help managing your playtime, you can enable Activity Reminders. Choose reminder intervals (15, 30, 45, or 60 minutes) to get a gentle pop-up letting you decide whether to take a break or keep playing.

Limit Purchases

To stay in control of your spending, you can set a purchase limit on your account. You can choose a limit in USD and apply it over 1, 7, or 30 days. Once the limit is reached, you won’t be able to make further purchases until the time frame resets.

You can activate Take a Break, Self-Exclusion, Gameplay, or Purchase Limitations directly from your Luckyzino account, through the Settings section, or by contacting our customer service via chat window or at support@luckyzino.com.

If you need further assistance, there is an organization that provides confidential help and support for problem gaming:

At LuckyZino, your well-being matters. Play responsibly and enjoy the experience!