If you no longer have access to your registered email address, you'll need to follow our account recovery process:
Contact our customer support team through:
Chat window
Support request via email at support@luckyzino.com
Be prepared to verify your identity through alternative means:
Providing the last 4 digits of the payment method on file
Confirming recent transaction details
Verifying personal information associated with your account
Providing a government-issued ID if requested
Once your identity is confirmed, our support team will:
Help reset your email address
Guide you through the verification process
Apply additional security measures if necessary
For security reasons, these requests must be handled by our support team and cannot be automated. The verification process typically takes 24-48 hours to complete.
Note: To prevent future access issues, we recommend:
Maintaining access to your registered email address
Adding a recovery email to your email account
Keeping your phone number up-to-date in your account settings
Using a reliable email provider for your Luckyzino account
