Hi, how can we help you?

How to register an account in LuckyZino?

Why do I need to verify my email during registration?

Why do I need to verify my phone number?

I can’t create an account with LuckyZino

How can I change my email address?

How often can I change my email address?

How to play the game?

Game modes

What are Gold Coins?

I forgot my password

My game froze/crashed

Why are my Gold Coins/Sweeps Coins not updating during Gameplay?

Sweepstakes Guidelines

How do I purchase Gold Coins?

What payment methods can I use to purchase Gold Coins?

Do you accept Visa debit cards?

How to Redeem Your Prizes

Account Verification

Sweepstakes Prize Redemption

How to get Gold Coins?

How to get free Sweeps Coins?

How can I find LuckyZino in social media?

Responsible Gaming

Take a break

Self exclusion