How to get Gold Coins?
Bonuses and Promotions
How to get free Sweeps Coins?
How to Redeem Your Prizes
Prize Redemption
Account Verification
What is the refund policy?
Payments
How do I clear my cache and cookies?
Technical issues
How to register an account in LuckyZino?
Why do I need to verify my email during registration?
Why do I need to verify my phone number?
More
I can’t create an account with LuckyZino
How can I change my email address?
How often can I change my email address?
How to play the game?
Game modes
What are Gold Coins?
I forgot my password
My game froze/crashed
Why are my Gold Coins/Sweeps Coins not updating during Gameplay?
Sweepstakes Guidelines
How do I purchase Gold Coins?
What payment methods can I use to purchase Gold Coins?
Do you accept Visa debit cards?
Sweepstakes Prize Redemption
How can I find LuckyZino in social media?
Responsible Gaming
Take a break
Self exclusion
Need more help?
