If you are experiencing a game freezing issue or treacherous crashing, we want to inform you that our game requires a high-speed stable Internet connection. Frequently, most of the problems are caused by the lack of it.

Here are some recommendations on how to fix this problem:

- First of all, please check your Internet connection. It should be perfect for the app to run correctly. Reset your WiFi router if necessary.

- Try to check the amount of cache on your device. If there are a lot of them, they need to be deleted.

- Try closing all unnecessary programs and processes on your device.

- Force close the app. After stopping the app, please reboot the device and open the app once more.

We hope these tips help you and your game will run smoothly.

*The instructions on how to force close the app on:

iOS - https://bit.ly/it_force_close

Android - https://bit.ly/gp_troubleshoot