If you're experiencing a loss of progress in the game, the first thing to do is to check if your game is still connected to your Facebook profile or if you signed in with your Apple ID (for iOS devices only). If it is, please contact us via the in-game Support button and provide the following information to help us locate your progress quickly:

• Your email address (if you've used it before);

• If you've made any payments, please take a screenshot of the bill and send it to us. (Note: we'll need the transaction ID);

• The approximate number of coins and level number that you had before your progress was lost.