Our best sorcerers, dragons, and brave-hearted knights have assured us that such a situation is absolutely impossible. However, if you have faced this situation, please let us know! We’ll do our best to figure out what is going on and resolve the issue.

For this, please tap the gear wheel in the top right corner of your screen, choose the ’Support’ option, and provide us with the following information:
  • the approximate number of lost coins/gems;
  • the exact date this happened;
  • the slot in which you’ve faced this issue.
Please take a screenshot of when this happens, and send it to us to speed up the process.

Here’s a link that will help you to do this properly.

We’ll do our best to assist you!