We are sorry the game isn't running smoothly on your device. Most of all, let’s try to fix it!

1. Force close the app ( iOS |  Android | Windows )

2. Turn your device off;

3. Turn your device on by holding the power button;

4. Start the game to see if it works again.

If these steps do not solve the issue, paw-lease try the following:

1. Fully charge your device and try starting the game again;

2. Close other apps before opening the game;

3. Check your Internet connection. It should be nearly perfectly stable for the app to run correctly;

4. Make sure you have enough storage available on your device: 1.5 GB should be enough;

5. You should have the latest version of the game available for your device. Here’s how you can update the game.

6. The OS on your device should also be up to date. You can check that is the settings of your device (mobile devices only).

7. (For browsers) The Internet browser version should also be up to date. We recommend using Google Chrome as it suits better for the games.