If you have faced this situation, please let us know! We’ll do our best to figure out what is going on and resolve the issue.

For this, please tap the gear wheel in the top left corner of your screen, choose the ’Support’ button, and provide us the more extra information you can.
To speed up the process, please take a screenshot or video when this happens and send it to us in the attachment.

Here’s a link that will help you to do this properly.

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