For a start, please keep calm and check if your game is still connected to your Facebook profile. If it is, please contact us from the game on your device and specify the level you were on. If possible, please also state the approximate number of coins that you had before the progress was lost.
To contact us, please do the following:
- open the game;
- tap the gear wheel in the top right corner of your screen;
- choose the 'Support' option;
- describe your issue;
- tap 'send' or 'submit.'